Frequently Asked Questions

Tagnara specializes in developing intelligent software ecosystems for the healthcare and enterprise sectors. Our core platforms include ERP, HIS/EMR, CRM, HRM & Payroll, WMS, Logistics, Manufacturing, and AI & Business Intelligence. Each solution is designed to integrate seamlessly with existing infrastructure and optimize operational efficiency.

Yes. Every implementation begins with an in-depth analysis of your processes, workflows, and integration needs. Our engineering and consulting teams adapt the system architecture, modules, and UX flows to match your organization’s specific requirements.

We provide digital transformation solutions across multiple industries, including:

• Healthcare & Medical Services (IPS, clinics, hospitals)

• Pharmaceutical & Laboratory Companies

• Financial Services & Insurance

• Manufacturing & Logistics

• Education & Government

• Retail and Supply Chain

  Each industry benefits from vertical modules tailored to regulatory, operational, and analytical requirements.

Our implementation process follows a structured Agile + Scrum framework. Each phase includes discovery, development, testing, and deployment sprints — with continuous feedback and user validation. We ensure every system is stable, scalable, and ready for real-world performance before go-live.

Implementation time varies by project size and complexity.

• Small clinics or SMEs: 4–8 weeks

• Mid-size organizations: 8–12 weeks

• Large-scale enterprises: 3–6 months

  We prioritize clear milestones and deliverables to ensure transparency and predictable timelines.

We use a business-driven methodology — starting with process mapping, data flow analysis, and user interviews.

Our analysts work closely with clients to define functional requirements, integration points, and KPIs to measure project success. This ensures alignment between business goals and technical outcomes.

Absolutely. Tagnara systems can integrate with APIs, EHR systems, accounting platforms, e-invoicing services, and even IoT devices. We support REST, HL7, FHIR, and other international data exchange standards.

Security and compliance are built into our architecture.

We adhere to HIPAA, GDPR, ISO 27001, and Colombian data protection regulations (HABEAS DATA). All data is encrypted in transit and at rest, with granular access control and audit logging.

Unlike traditional vendors, Tagnara combines deep industry expertise with a single, unified technology platform that grows with your organization.

We design every product around interoperability, AI-driven insights, and a commitment to user experience — not just functionality.

Yes. Every client receives personalized onboarding, documentation, and ongoing support. We also offer training sessions for administrators and end-users, plus access to our support portal and update channels.

Yes. Tagnara supports both cloud-based (AWS, Azure) and on-premise deployments, depending on your infrastructure, compliance, and budgetary needs.

Our support model includes 24/7 monitoring, automated ticketing, and escalation procedures. With regional teams and cloud observability tools, we respond rapidly to any performance, security, or user-related issues.

Yes. Every system integrates with our AI & Business Intelligence module, offering dashboards, KPI tracking, predictive analytics, and process optimization insights powered by machine learning.

Absolutely. Tagnara is built with modular architecture that supports scaling from small teams to enterprise-level operations. New modules and integrations can be added without disrupting your existing workflow.

We offer continuous improvement programs, feature updates, infrastructure optimization, and periodic health checks to ensure long-term performance and alignment with your evolving business goals.